Privacy Policy

We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in public domain. Your Privacy is of utmost priority and importance to us and protection of your Personal Data is a key commitment for us. We are also governed by the provisions of applicable laws in India including but not limited to the Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.

A. Personal Data

Our App is an internal Business to Business App for use by authorized personnel only. You need to be pre-registered with the legal entity(s) availing our services in order to use the App.

When You install and use the Services, we will collect Personal Data from You and any devices You may use in Your interaction with Us for availing Our Services. This Personal Data may include:

  1. Personal details (e.g. Name, Contact details including mobile number and Email ID) provided by You to Us to avail the Services from Us;
  2. Your IP address;
  3. Your Device's (i) ID or unique identifier; (ii) manufacturer and type; (iii) operating system; (iv) connection information; (v) screen resolution; (vi) network operator; (vii) meta data of incoming and outgoing calls; (viii) data logged by Our servers from time to time;
  4. Opinions provided by You to Us by way of feedback or responses to surveys;
  5. information obtained from Your mobile device by way of using our App like device location, communication information including contacts and call logs, app usage statistics, device information (including storage, model, mobile network).

B. Use of Personal Information

We may use the personal information collected to provide, maintain, improve, analyze and personalize the Services to you. More specifically, we may use such information to:

  1. provide, maintain, improve, analyze and personalize the Services to You and partners;
  2. to take up or investigate any complaints/claims/disputes;
  3. to respond to Your queries or feedback submitted by You;
  4. to monitor and review the Services from time to time;
  5. provide business related call logs functionality that, inter alia, allow for population of unidentified numbers and other data in call logs, display the name associated with a certain number for incoming or outgoing calls or follow up a manual number search against Our database. This enables to keep Your business related call logs at one centralized place;
  6. display the number associated with a certain name following a manual name search against Our database, provided the name searches will only produce a number linked to the name, if the number is available for search in Our database or relates to You, who has made the name available for search;
  7. send in application push notifications and reminders through the Services;
  8. show You information on incoming calls for you to identify Your better understanding of the source of the calls to help you conduct business in an effective way.
  9. meta data of incoming and outgoing calls on the numbers present only in Our database are used to prioritize task or schedule next actions on leads and also to measure performance against defined goals for You.

C. Sharing of Personal Data

Any Personal Data that We have access to shall never be shared without Your consent. In various processes / submission of applications / availing of service offerings, We even seek your explicit consent to use / share Your Personal Data. In Our business and operational processes, We only share the data on a partial and “need-to-know” basis to designated personnel. We will share Your data with competent/ legal/statutory/regulatory agencies / authorities or partners acting on Our behalf (as the case may be) in following cases:

  1. Only for enabling the provision of the services availed by You, strictly on a “need to know” basis and subject to applicable laws and;
  2. It is directed or required by legal/regulatory / statutory / governmental authorities under applicable laws/regulations through a legally obligated request.

D. External Processing

We may provide Your Personal Data to our affiliates or other trusted businesses or persons or service providers engaged by Us, or institutions that We partner with to assist Us with providing You with services to better serve Your needs and interests, based on Your instructions and in compliance with Our Privacy Policy and any other appropriate confidentiality and security measures. We also use Your Personal Data to full fill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by Us.

E. Purging Your Personal Data

  1. We may on its own initiative, or Your request, replenish, rectify or erase any incomplete, inaccurate or outdated Personal Data retained by Us in connection with the rendering of the Services. When required by applicable law, You have the right to know what Personal Data is stored about You and to have any such information corrected or deleted on Your request.
  2. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, We may be required by the law of the land to retain your Personal Data for longer periods.

F. Reasoable Security Practices and Procedures

We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. We use latest secure server layers encryption and access control on our systems.

G. Contact Us

You may contact Us on any aspect of this policy or for any discrepancies/grievances with respect to Your Personal Data, by writing to our Grievance Officer at

1002 -10th Floor, B Wing, One BKC, Plot C-66, G Block, BKC, Bandra (E), Mumbai 400051


For Queries:

H. Policy Review, Updates and Acceptance

This policy will be reviewed by Us as and when required and the same may change at any time. The latest & most updated policy can always be found at While We will make reasonable efforts to keep You posted on any updates to this privacy policy, to make sure that You are aware of any changes, We recommend that You review this policy periodically.

By accepting this Privacy Policy and/or using the Services You consent to the collection, use, sharing and processing of Personal Data as described herein. If You provide Us with a third party’s Personal Data, You hereby confirm that they are aware and have knowledge, We will use their Personal Data to render the Services and they have provided their consent, as required under the applicable law.

Our Website Privacy Policy can be found at

In this policy, the words “We”, “Ours” and/or “Us” refer to Anarock Property Consultants Private Limited and “You” and/or “Your” refer to our customers.